This Customer Service Policy applies to the services and products offered by Professional Hairdressers Association Ltd ABN 40 000 016 026 (PHA).
PHA regards every person who contacts them, for any reason whatsoever, to be a valued customer.

PHA is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.

PHA are committed to providing our members and customers with high quality service which meets their reasonable expectations.

PHA recognises that our member’s and customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our members and customers will be treated with honesty and integrity at all times.

PHA recognise that by providing high quality customer service we are helping to service our members and customers in the best possible way.

All telephone enquiries or complaints will receive at least an initial response by the next working day.